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02045771926
contact@critalu.com
At Critalu, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant data protection laws.
Critalu is a trading name of Open Space London Ltd that specialises in selling windows and doors.
The Company is Registered in England and Wales under No. 08254610
Our registered address is:
76 High Street Colliers Wood, London SW19 2BY, United Kingdom
Email: contact@critalu.com
Phone: 020 4577 1926
We may collect and process the following personal data:
Identity Data: Name, title, and company name (if applicable).
Contact Data: Email address, phone number, billing and shipping address.
Transaction Data: Details of products purchased, payment details (processed securely by third-party payment providers).
Technical Data: IP address, browser type, device information, and website usage data collected via cookies.
Marketing Preferences: Information about your communication preferences.
We use your personal data for the following purposes:
To process and fulfil your orders.
To manage customer service inquiries and complaints.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
To send marketing communications (only if you have opted in).
4. Legal Basis for Processing Your Data
We process your data under the following legal grounds:
Contractual Necessity: To fulfil our obligations in processing your orders and providing services.
Legitimate Interests: To improve and personalise our services.
Legal Obligation: To comply with UK tax and regulatory requirements.
Consent: Where you have given explicit consent, such as for marketing emails.
5. Sharing Your Information
We may share your data with:
Service Providers: Payment processors, couriers, IT service providers.
Regulatory Bodies: Where required by law for fraud prevention or compliance.
Marketing Partners: Only where explicit consent has been given.
We do not sell or rent your personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary to fulfil our obligations and comply with legal requirements. Typically, transaction data is retained for up to six years for tax and accounting purposes.
7. Your Rights
Under the UK GDPR, you have rights regarding your personal data, including:
Right to Access: Obtain a copy of your data.
Right to Rectification: Request correction of inaccurate data.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Request limitation of data processing.
Right to Data Portability: Request transfer of data to another provider.
Right to Object: Opt out of direct marketing.
To exercise your rights, contact us at contact@critalu.com
8. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. You can manage your cookie preferences via your browser settings. For more information, refer to our [Cookie Policy below].
9. Data Security
We implement appropriate security measures to protect your data from unauthorised access, disclosure, or loss.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: contact@critalu.com
Phone: 020 4577 1926
Last Updated: 2025.01.10
At Critalu, we use cookies and similar technologies to enhance your experience on our website, provide essential functionality, and gather information to improve our services. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites work more efficiently and provide information to the site owners.
We use the following types of cookies on our website:
Strictly Necessary Cookies: These cookies are essential for the website to function properly. They allow you to navigate the site and use its features, such as accessing secure areas and processing orders.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most frequently visited. This helps us improve the performance of the site.
Functionality Cookies: These cookies allow us to remember choices you make, such as your language or region preferences, to provide a more personalized experience.
Targeting/Advertising Cookies: These cookies are used to deliver ads more relevant to you and your interests. They may be used to track your browsing activity across different websites.
We use cookies for the following purposes:
We may use third-party service providers that set cookies on our website, such as analytics or advertising partners. These cookies are governed by the privacy policies of the respective third parties.
You have the right to accept or decline cookies. You can manage your cookie preferences by adjusting your browser settings. Most browsers allow you to:
Please note that disabling cookies may affect the functionality of our website, and you may not be able to use certain features.
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We recommend you review this policy periodically for any updates.
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Email: contact@critalu.com
Phone: 020 4577 1926
Last Updated: 2025.01.10
