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Order Confirmation and Deposit Payment: Once the customer's order is confirmed, our team enters the specifications into the system and places the order for the component parts. This is one of the most important parts of the process. It is crucial for the customer to understand the product and its specifications.
Conditions required to begin the production order
Approval of technical documentation
Payment of a deposit for the order
Coordination with the Manufacturer: We work with trusted manufacturers who begin production according to the customer's requirements.
Production and Quality Control: During the production stage, each product undergoes rigorous quality control to ensure the highest standards are met.
Delivery Planning: After production is complete, we work closely with the logistics department to schedule a delivery time that aligns with the customer’s project timeline.
Delivery to Site: We offer kerbside delivery, unloading assistance, or direct delivery to installers, depending on the customer’s preferences.
Final Inspection and Support: After delivery, we conduct a final quality inspection to ensure no damage has occurred and provide after-sales support if necessary.
By maintaining clear communication and setting realistic expectations for lead times, we ensure our customers a smooth and reliable experience, from order placement to delivery.
